Find answers to your frequently asked questions.
If you don’t see what you’re looking for, please don’t hesitate to contact us directly and we’ll be happy to help.
Do You Have Age Restrictions For Daycare & Boarding?
Yes, for the safety of your pet, we require that puppies be at least 4 months of age to start at Bark Avenue. This is the minimum age at which they are fully vaccinated.
What Kind Of Food Do You Provide?
While we are happy to provide food for our boarding guests, we do recommend bringing in your dog food from home, to avoid any stomach upset due to the change in diet for your pet.
May We Bring Our Own Food?
May We Bring Our Own Bedding?
May We Bring Our Own Toys?
My Pet Requires Medications. Can You Give Them To Him/Her?
Will My Pet Require A Flea And Tick Treatment?
Will My Pets Be In A Room With Other Pets?
Can My Pets Stay Together?
Why Do You Remove My Pet’s Collar?
May I Have Someone Else Pick Up My Pet?
What If My Pet Should Become Sick While In Your Care?
Upon check-in, you will be asked to designate a dollar amount for your pet in the event of an emergency. Our first course of action is to contact you and contact your veterinarian. Should you be out of touch, and depending on the severity of the situation, we may make a decision to treat your pet at our Animal Hospital at Bark Avenue.
Sign up for our Pet Healthcare Warranty program only $3 a night. This will offer to reimburse pet parents up to $250 in eligible veterinary expenses, provided by Bark Avenue Animal Hospital, for all eligible expenses due to illness or injuries that occur during a pet’s boarding visit.
How Do You Keep Track Of So Many Pets?
Each guest receives a card and collar for identification purposes when checking in. This identification card contains important personal information and care instructions and accompanies your pet throughout his/her stay!
May I Call To Check In On My Pets?
Yes! Please, feel free to contact us at any time during regular business hours to check on your pet. We’ll be happy to give you an update!
Do You Board Only Dogs And Cats?
No. In addition to dog and cat boarding, we also open our doors to birds, exotics, and small animals!
Do You Require Reservations?
No, but we do fill up often, so a reservation is recommended. If you can, please try to make reservations as much in advance as possible. Although we attempt to accommodate all requests for lodging, we do experience certain “peak periods,” generally occurring around busy holiday periods and traditional summer vacation months.
Can My Pet Become Ill From Boarding?
Yes. It is just like bringing a child to school. Even though we take every precaution to protect your pet from being exposed to disease while staying at Bark Avenue Pet Resort, any situation where multiple animals are in one area, it becomes possible for them to contract an airborne illness from another pet. This is why current vaccinations are mandatory. To further reduce the risk, we use stainless steel food and water bowls, which are sanitized between each use, and we keep our housekeeping sanitation procedures similar to those in human hospitals.
May I Come In For A Tour?
We allow tours daily at 12 noon, and require that tours are scheduled in advance. This is to ensure that the pets in our care are not disrupted during their scheduled playtimes. Please call our front desk at (480) 210-5610 ext 2 to schedule a tour of our facility!
Do You Require Vaccinations?
To keep all our furry guests healthy, we do require proof of vaccinations from a licensed veterinarian.
Distemper/Parvo, Rabies, Bordetella (kennel cough) vaccinations, as well as a recent Flea and Tick Treatment. Although not required, we strongly recommend the Canine Influenza & Leptospirosis vaccinations
FVRCP/Respiratory and Rabies vaccinations as well as a recent Flea and Tick treatment.